As an Data & Reporting Executive with SalesSense International you will be a part of an extremely high performing skilled team whose ethos is centred on integrity and respect. Our people are our greatest asset and what makes us a great place to work. We invest in them consistently by providing personal and professional development and real career progression opportunities.
As the winners of Deloitte’s Best Managed Companies Gold Star award 2019, Irish Sales Champion Award Winners (2014, 2015,2016,2017 and 2018) and most recently awarded the prestigious ISO quality award we do that with great people, cutting edge technology and agile models. Creating quality sales and service experiences that drive loyalty and revenue nationwide.
Installs, upgrades, troubleshoots and repairs of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and Cloud platforms.
Runs and monitors batch jobs such as system updates with external vendors.
Troubleshoots as first level support any problems experienced by user equipment.
Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.
Lifts and transports PC’s, monitors, terminals and printers for deployment. Performs repairs or coordinates with vendors on more complex repairs.
Maintains and troubleshoots networking problems and systems (PC networking including switches and cabling, RF wireless systems, etc)
Maintains and troubleshoots proprietary material handling software and systems from vendors such as Dematic and Schaefer.
Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations.
Relevant Qualification and previous experience in a technical support function.
Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
Knowledge of personal computer hardware and operating systems.
Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer.
Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
Hours of support may require weekend, holiday and/or off-hours shift coverage.
Experience in sales or call centre environment highly desireable.
Experience identifying and working with basic electronics, such as computer components, A/V equipment, call handling devices, android devices etc.
Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
Experience building and maintaining databases (such as Web, Access and SQL).
Knowledge of network topologies.
Competitive Salary DOE.