Reporting to the Managing Director, the Head of Operations will be responsible for managing the day-to-day operations to support achievement of financial targets and delivery of the Strategic Plans. With regular engagement and accountability to support/deliver objectives this role is responsible for ensuring that effective operational management systems are in place enabling the smooth running of the business. Based in Dublin the Head of Operations will be required to travel and have an on the ground presence in the companies four sites; Dublin, Belfast, Manchester and Northampton.
Direct line management and development responsibility for the following functions:
-Office Manager - Belfast
-Office Manager - Manchester (dual reporting relationship)
-Customer Service / Inside Sales / Telesales - Dublin
-Logistics & Purchasing – Dublin, Belfast & Northampton, via our Logistics and Purchasing Manager
-Process Control Manager including Business Forecasting Process, QMS
-Leadership role in the Forecasting meetings, Budgeting & Planning Cycle, Reporting, Cost and margin control
-Includes the preparation of monthly management report
-Review of all new Principal Distribution Agreements and renewals - preparation of analysis of items requiring
-Ongoing oversight to ensure contract renewals occur in a timely manner
-Focal point for all matters of contractual / legal nature, engaging external advice as required
-Incl. HSE / NHS / HSCNI documentation, Tender/Framework documents
-Chair monthly Management Meeting, responsible for setting agenda, capturing minutes and meeting actions
-Development & implementation of Strategic Plan for Functions in scope
-Lead Stock Management & Control Program focused on cash (optimising working capital investment) and profit protection (net charges to P&L)
-Involvement & support on key business issues e.g. product related constraints; customer issues
-All other general and operational matters incl. contributing to facilities management
-Lead & manage change through fostering of a positive culture of continuous improvement
Setting Customer Services and Inside Sales Strategy
Driving for Results
Enhancing Sales through best in class customer service (internal
Internal/External Relationship Management
Person Specification & Required Education/Experience
-10+ years Managerial experience (Health Care Sector experience preferable)
-Third level qualification
-Must understand business operations and have experience driving change and operational improvements
-Strong operational focus, planning, organising and execution
-Demonstrable leadership and influencing skills with ability to role model the company values and culture
-Strong stakeholder management skills with ability to positively engage with people at all levels
-Financially strong and ability to analyse business data ensuring accurate, relevant and appropriate decision
making and development of robust action plans.
-Understanding of legal contracts and demonstrable accuracy in reviewing and analysing same.
-Proven track record of leading high performing teams to achieve business goals.
-Work effectively and in partnership with the Senior Director and Management team
-Willingness to be flexible and adapt to the needs of the company.
-Excellent financial capability - Support & contribute to Revenue Generation and protect Profit Margin / Minimize Bad Debt / Aged Debt _ working in conjunction with Finance
-Understanding of tendering process
-Excellent IT skills to include Excel, Word and PowerPoint.
Prerequisite: Successful candidate must have full clean driver’s license and be prepared to regularly travel to the different sites