Job Description

Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Handling a high volume of calls
• Communicating with customersvia on the phone, email, live chat, or face-to-face.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Gained at least one years’ relevant experience preferably in a customer service environment.

Qualification:

• Have good communication skills with an excellent telephone manner.
• Have demonstrated a good working knowledge of Excel and Word.
• Organised, diplomatic and a good team player.
• A proven ability to work to targets and timelines.