Job Description

We are seeking an experienced Data & Systems Manager to oversee all IT functions within a fast paced, rapidly expanding company.

The successful candidate will manage a small team of IT professionals and will oversee all technology operations as well as the implementation of new IT systems, Databases and Policies.

Key Responsibilities

Database Administration, management, design, developing and testing new database and data handling systems, monitoring efficiency, designing and preparing reports for management and clients, currently SQL.

Constantly review system & data performance. Develop & recommend strategic changes to the contact strategy to improve contact ability and overall campaign performance against targets

Devising and establishing IT policies and systems to support the implementation of strategies set by the executive team, in line with PCI, GDPR, ISO and best practice benchmarks.

Analysing the business requirements of all departments to determine their technology and data needs for present day and into the future.

Inspect the use of technological equipment and software to ensure ongoing and perpetually evolving functionality and efficiency

Track system issues and assess the impact on operational performance; troubleshoot system problems with users; direct widespread system issues to the proper support team and manage the resolution back to the business

Liaise with internal and external teams to develop and deliver reporting & insight into the live and historical dialling & performance of the contact strategy

Identify and integrate the latest technologies that will provide greater efficiencies and a greater return on investment for our clients.

Qualification:

Proven working experience as an IT manager in a fast-moving environment.

Excellent knowledge of technical management, database management information analysis and of computer hardware/software systems

Expertise in data centre management and data governance

Hands-on experience with computer networks, network administration and network installation

Ability to manage and develop personnel

Qualifications in Computer Science, MIS, DBA and similar

External vendor management experience.