Job Description
A permanent vacancy has arisen within the Engineering Department for a Systems Integration Analyst reporting to the Dealer Channel OpEx and Systems Integration Manager. This role can be based in Galway, Barcelona or Brussels.
Key Responsibilities
- Serve as the System Administrator for the Salesforce.com environment, maintaining the user interface, product configurator rules and updating fields as required.
- Manage the Salesforce.com application including ongoing requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
- Perform database maintenance tasks and ensure data integrity standards are upheld.
- Complete regular internal system audits and updates.
- Provide technical support to users.
- Document all Salesforce.com processes and workflows.
- Support other projects and activities within the Channel System Integration and Operational Excellence Programs.
Qualification:
• Bachelor’s degree in IT, Business, Engineering or equivalent technical degree.
• Salesforce Administrator certification or equivalent experience.
• Ability to communicate in English fluently. Other European languages are a plus.
Key Competencies:
- Understanding of Salesforce.com best practices and functionality
- General knowledge of enterprise level software systems (Oracle, Windchill)
- Understanding of sales processes and product knowledge
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Effective communicator with a customer-centric mind-set
- Strong data management abilities
- Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
- Team player who works collaboratively with stakeholders, including third parties
- A demonstrated ability to understand and articulate complex requirements
- Prior experience leading projects
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