Job Description

A permanent vacancy has arisen within the Engineering Department for a Systems Integration Analyst reporting to the Dealer Channel OpEx and Systems Integration Manager. This role can be based in Galway, Barcelona or Brussels. 

Key Responsibilities

• Serve as the System Administrator for the Salesforce.com environment, maintaining the user interface, product configurator rules and updating fields as required.
• Manage the Salesforce.com application including ongoing requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
• Perform database maintenance tasks and ensure data integrity standards are upheld.
• Complete regular internal system audits and updates.
• Provide technical support to users.
• Document all Salesforce.com processes and workflows.
• Support other projects and activities within the Channel System Integration and Operational Excellence Programs.

Qualification:

• Bachelor’s degree in IT, Business, Engineering or equivalent technical degree.
• Salesforce Administrator certification or equivalent experience.
• Ability to communicate in English fluently. Other European languages are a plus.

Key Competencies:

• Understanding of Salesforce.com best practices and functionality
• General knowledge of enterprise level software systems (Oracle, Windchill)
• Understanding of sales processes and product knowledge
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Effective communicator with a customer-centric mind-set
• Strong data management abilities
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
• Team player who works collaboratively with stakeholders, including third parties
• A demonstrated ability to understand and articulate complex requirements
• Prior experience leading projects