Job Description

Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always
• Responding promptly to customer inquiries
• Handling a high volume of calls
• Communicating with customers via phone, email, live chat, or face-to-face
• Acknowledging and resolving customer complaints
• Communicating and coordinating with colleagues, as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Qualification:

• Gained at least one years’ relevant experience preferably in a customer service environment
• Have good communication skills with an excellent telephone manner
• Have demonstrated a good working knowledge of Excel and Word
• Organised, diplomatic and a good team player
• A proven ability to work to targets and timelines
• Available to work a 39 hour week Mon-Friday and the odd Sat and Bank hiliday (rotated between the team)
• Own Transport required as no public transport services this part of the city.