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Job Title

Domestic Customer Service Agent

  • Salary: Contact Us
  • Location: IE-Galway
  • Job ID: 2022-2036

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Job Description

Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Key Responsibilities
  • Maintaining a positive, empathetic, and professional attitude toward customers always
  • Responding promptly to customer inquiries
  • Handling a high volume of calls
  • Communicating with customers via phone, email, live chat, or face-to-face
  • Acknowledging and resolving customer complaints
  • Communicating and coordinating with colleagues, as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
Qualification:
  • Gained at least one years’ relevant experience preferably in a customer service environment
  • Have good communication skills with an excellent telephone manner
  • Have demonstrated a good working knowledge of Excel and Word
  • Organised, diplomatic and a good team player
  • A proven ability to work to targets and timelines
  • Available to work a 39 hour week Mon-Friday and the odd Sat and Bank hiliday (rotated between the team)
  • Own Transport required as no public transport services this part of the city.
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CONTACT US

091 381600

careers@placeme.ie

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